Terms & Conditions

Agreement to Terms & Conditions

These Terms of Use constitute a legally binding agreement made between the client of the website, whether personally or on behalf of an entity (“client”) and Marble Project, VAT 01321530451, registered address: Piazza Nazioni Unite 15, 54033 Marina di Carrara (MS) Italy, doing business as ALMARMO (“Company”), concerning the client’s access to and use of the http://www.almarmo.com website as well as any other media form, media channel, mobile website or mobile application related, linked or otherwise connected thereto (collectively, the “Website”). The client agrees that by accessing the Website, they have read, understood, and agreed to be bound by all of these Terms of Use. If the client does not agree with all of these terms of use, then they are expressly prohibited from using the Website and must discontinue use immediately.

Intellectual Property Rights

Unless otherwise indicated, the Website is proprietary property and all source code, databases, functionality, software, audio, video, text, photographs, and graphics on the Website (collectively, the “Content”) and the trademarks, service marks and logos contained therein (the “Marks”) are owned or controlled by the Company and are protected by copyright and trademark laws. The Content and Marks are provided on the Website as is for the client’s personal use only. Except as expressly provided in these Terms of Use, no part of the Website and no Content or Marks may be copied, reproduced, used or adapted, whatever the form thereof, without the Company’s express prior written permission.

User Representations

By using the Website, the client represents and warrants that: (1) all registration information they submit will be true, accurate, current, and complete; (2) they will maintain the accuracy of such information and promptly update such registration information as necessary; (3) they have the legal capacity and agree to comply with these Terms of Use; (4) they will not access the Website through automated or non-human means, whether through a bot, script or otherwise; (5) they will not use the Website for any illegal or unauthorized purpose; and (6) their use of the Website will not violate any applicable law or regulation.

If the client provides any information that is untrue, inaccurate, not current, or incomplete, the Company has the right to suspend or terminate their account and refuse any and all current or future use of the Website.

User Registration

The client may be required to register with the Website upon order placement. They agree to keep their password confidential and will be responsible for all use of their account and password.

Products & Product Availability

The Company makes every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Website. However, given the unique nature of the materials used for the production of the Company’s products, the Company does not guarantee that the colors, features, specifications, and details of the products will be accurate or identical. The Company reserves the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

All products are subject to availability and the availability of the products is displayed on the product page. Products with a lead time that are not marked “available now” are manufactured by the Company’s workshop on request, therefore, errors or changes may exceptionally occur in the case of stock issues of raw materials or due to a large number of orders being placed at the same time.

Should the availability of a product change after the placing of an order, the Company shall inform the client as soon as possible and offer to either replace the product ordered by a different product or cancel the order and issue a complete refund.

Purchases & Payment

Prices are displayed on the Website on the product pages, in euros, excluding tax.

The client agrees to provide current, complete, and accurate purchase and account information for all purchases made via the Website. The client further agrees to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that the Company can complete their transactions and contact them as needed. The Company holds the right to change prices at any time. All payments shall be processed in Euros.

The client agrees to pay all charges in effect for their purchases and any applicable shipping fees, and they authorize the Company to charge their chosen payment provider for any such amounts upon placing their order. The Company reserves the right to correct any errors or mistakes in pricing, even if they have already requested or received payment.

The Company reserves the right to refuse any order placed through the Website. The Company may, in its sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. The Company reserves the right to limit or prohibit orders that, in its sole judgement, appear to be placed by dealers, resellers, or distributors.

Delivery

The countries to which products can be delivered shall be listed on the Website upon order placement. Outside of these delivery destinations, the Company reserves the right to reject the order or to accept it after an estimation of delivery costs has been established and agreed upon for the delivery.

The delivery costs and restrictions shall be detailed during the ordering process. Deliveries shall be made by the Company’s carrier on a transport pallet and shall be deposited at street level, in front of the building or house provided by the client upon order placement.

Upon receipt of their order, and before signing the delivery note, the client is responsible for verifying the contents of their delivery. The signing of the delivery note is confirmation that all products have been delivered, are in good condition and have not suffered any damage during transportation.

In the event of a non-compliant delivery, the client should contact the Company within 2 days following the delivery to agree on a refund or a replacement of the damaged item(s).

Applicable Law

These Terms & Conditions are governed and interpreted in accordance with Italian law. Clients shall additionally possess the protection provided to them by the law in their country of residence.

The Company and the client both agree to submit to the non-exclusive jurisdiction of the courts of Carrara, Italy, which means that the client may make a claim to defend their consumer protection rights in regards to these Terms & Conditions in Italy, or in the country in which they reside.

Dispute Resolution

The European Commission provides an online dispute resolution platform, which the client can access here: https://webgate.ec.europa.eu/odr/. If the client would like to bring this subject to the attention of the Company, they are invited to contact the Company directly.

Right to Withdrawal

In accordance with article L221-18 of the Consumer Code: “The consumer has a period of fourteen days to exercise their right to withdraw from a contract entered into remotely, following telephone or off-premises prospecting, without having to give a reason for the decision or incur costs other than those laid out in articles L. 221-23 to L. 221-25.”

In order to withdraw from the purchase, the client must notify their decision to withdraw before the expiry of the fourteen-day (14) period, through a clear, unequivocal method, using the withdrawal form below or by sending a letter expressing their wish to withdraw to the following address: Marble Project, Piazza Nazioni Unite 15, 54033 Marina di Carrara (MS) Italy. Any withdrawal request that is illegible or incomplete will not be processed or refunded.

Liability

The Company makes every effort to ensure that the client receives quality products under optimal conditions. The company will not be liable for any damages incurred by the client, by a force majeure, or by any unforeseeable acts committed by parties that are external to the contract and that are impossible to overcome.

Although the Company does not provide any commercial warranty over its products, the client is advised to read and comply with the usage and maintenance instructions of the products that are available on the Company’s Website. The Company hereby disclaims liability and shall not be bound by any obligation under any applicable statutory warranty if the defect or damage affecting the client’s product is linked to faulty maintenance of the product by the client.

Withdrawal Form

Attn : ALMARMO / Marble Project

Piazza Nazioni Unite 15,

54033 Marina di Carrara (MS) Italy

- Order date: ..........................................................................

- Order number: ..........................................................................

- Client name: ..........................................................................

- Client address: ..........................................................................

- Client signature: ..........................................................................